Frequently Asked Questions
Q. Can anyone shop in the Wine Store?
A. Yes! We welcome all to peruse the Wine Store for great deals on award winning wines. All wines are discounted off their winery retail prices, and you will save on each bottle purchased. Wine Store customers can purchase 2 or more bottles at one time. By submitting an order, you authorize us to act on your behalf to engage a common carrier to deliver your order. We make no representation as to the legal rights of anyone to ship or import wines into any state outside of California.
Alcoholic beverages may only be sold and delivered to persons who are at least 21 years old and the person to whom delivery will be made must be at least 21 years old. An adult's signature is required at time of delivery. Wine shipments also require an adult's signature. By clicking on Submit, you are electronically signing that you have read and understand the above conditions. Some restrictions apply. Sales tax added where applicable.
Q. What are my payment options when giving wine club gifts?
A. You can choose to pay a one-time all inclusive payment which includes the wine cost, shipping, and any applicable sales tax for the whole gift OR you can opt to pay month-to-month, which would only include each individual shipment's total cost. Members can save 5-20% on 'Pre-Paid' gifts, depending on Series selection and the length of the gift membership.
Q. How do I end my month-to-month membership?
A. Before you decide to cancel your month-to-month membership, we offer a number of options that you should be aware of before making the call. First of all, your wine can be shipped every-other-month or quarterly if you find yourself acquiring too much wine with monthly shipments (believe us, it does happen). You can have your wine delivered to your vacation location if you are on an extended stay of one, two, or even three months or more. You can also temporarily have us hold your shipments and still have access to the wine store. If you decide to cancel, there are no cancellation fees, and no obligations. Go online to Contact Us, and send us your comments and notice, or call 1-800-266-8888 8am-5pm PST to reach one of our helpful customer service representatives.
Q. How are your wines selected?
A. Virtually every wine we feature has earned a medal of excellence or high rating from major wine industry competitions and national publications. For more info, see our Wine Ratings page.